Question 1

What is composite decking made of?

Accepted Answer

Our composite decking is made from a blend of recycled wood fibers and high-density polyethylene (HDPE) plastic, wrapped in a protective polymer cap. This combination delivers the look and feel of natural timber with superior durability and zero maintenance.

Question 2

What's the difference between hollow and solid composite boards?

Accepted Answer

Hollow boards are lighter and more economical — ideal for large-area decking projects. Solid boards are denser, offer a more timber-like feel underfoot, and are better suited for high-traffic areas or ground-level installations. Both come with our 25-year warranty.

Question 3

Can I use composite decking around a pool?

Accepted Answer

Absolutely. Our composite boards are waterproof, slip-resistant, and won't splinter. The capped surface resists chlorine, saltwater, and UV damage. Our Cool Touch technology keeps the surface significantly cooler than standard composites — ideal for barefoot areas.

Question 4

Do you offer samples?

Accepted Answer

Yes! Contact us to request free color samples. We recommend viewing samples in your actual outdoor lighting conditions, as colors can appear different on screen.

Question 5

Can I install composite decking myself?

Accepted Answer

Yes. Our decking and flooring products are designed for DIY-friendly installation. Decking uses a hidden clip system — no face screwing required. Flooring uses click-lock technology for tool-free installation. We provide installation guides with every order.

Question 6

What substructure do I need for composite decking?

Accepted Answer

We recommend our aluminium joist system for maximum durability, but you can also use pressure-treated timber joists. Standard joist spacing is 16" on center for residential decking. Our framing products include adjustable pedestals for easy leveling.

Question 7

Do the boards expand and contract?

Accepted Answer

Yes, like all materials, composite boards have some thermal expansion. We recommend leaving a 5mm gap between board ends and a 3mm gap along the length when installing in temperatures below 75°F. Our installation guides include detailed gapping charts.

Question 8

What does the 25-year warranty cover?

Accepted Answer

Our structural warranty covers cracking, splitting, peeling, and rot for 25 years from installation. Our fade and stain warranty guarantees color consistency within commercially acceptable tolerances. Full warranty terms are available on our warranty page.

Question 9

How do I clean composite decking?

Accepted Answer

Regular cleaning is simple — a garden hose and a soft bristle brush will handle most dirt. For deeper cleaning, use a mild soap solution. Avoid pressure washers above 1500 PSI. For stubborn stains, we recommend composite deck cleaners (not bleach-based).

Question 10

Will the boards fade over time?

Accepted Answer

All composite products experience some initial lightening in the first 60-90 days as the UV stabilizers activate. After this settling period, color remains stable for the life of the warranty. Our Origin range uses enhanced UV-blocking technology for maximum color retention.

Question 11

Do you deliver to my area?

Accepted Answer

We currently deliver throughout the Dallas-Fort Worth metroplex. For deliveries outside DFW or to other Texas locations, contact us for shipping options and pricing.

Question 12

How long does delivery take?

Accepted Answer

In-stock items typically ship within 3-5 business days for DFW deliveries. Custom orders or large quantities may require 2-3 weeks. We'll confirm lead times when you place your order.

Question 13

How accurate is the online calculator?

Accepted Answer

Our calculator provides a close estimate based on standard installation patterns and 10% waste allowance. Actual quantities may vary based on your specific layout, angles, and cuts. We recommend using the calculator as a starting point and requesting a formal quote for final pricing.

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